Great Stuff. I'm in a wheelchair and room was very accessible for me: wide doorways, open area under sink so I could roll right up to it. Bed was low enough for me to transfer on my own. Hotel beds are usually excessively high, so this was a bonus.
Awful Stuff #1: Upon check in, we requested a luggage cart. Staff appeared clueless about where one might be, as there were none in the lobby area. There was no effort made on their part to find one for us. Since I am in a wheelchair, I must rely on my partner to handle all the luggage. He finally found one on his own. When he finished using it, he placed it outside our room...the next morning it was still there, and cleaning staff were already around, so it could have been returned to the lobby. Now we know why no carts were available. When we checked out, we asked front staff for a luggage cart. There was a horrible language barrier, so again, my partner had to find one on his own. During our stay, we saw many scattered around the property. Inacceptable service.
#2: Disabled parking. Again, since I am in a wheeelchair, disabled parking is essential for us. When we returned each night about 11 p.m., not only were the FOUR disabled spaces taken, but parking was only available on the outskirts of the parking lot. My partner had to drop me off at the curb, and search for general parking. There are 2 disabled spaces outside the lobby, but they have a 30 minute check on limit. Those should he made available at night timeUNACCEPTABL
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