Unfortunately, my stay at Shangri-La Bangkok was very disappointing, mainly because of the extremely poor check-in and check-out experience.
At check-in, I was assisted by Kate, and it was one of the coldest and least welcoming hotel arrivals I have ever experienced. I had booked a room with lounge access and breakfast, yet she did not explain any of the hotel’s facilities or benefits. She never told me:
* Where breakfast is served or its opening hours.
* Where the lounge is located or its operating hours.
* The location of the swimming pool or fitness center.
* Any other information that a guest would normally expect during check-in.
She simply handed me the room keys in a very impersonal manner and walked away.
Unfortunately, the check-out experience was no better. I was told that I had an outstanding bill that I needed to pay, even though I had not had dinner or incurred any extra charges at the hotel. I was asked to wait while they checked the records. After some time, Kate returned and admitted that the charge was not mine. However, she did not apologize for the mistake or for making me wait unnecessarily.
I can honestly say this was one of the weakest guest service experiences I have encountered. The property itself is nice, but the front desk service fell far below the standards I expected from Shangri-La. “This experience made me regret choosing Shangri-La Bangkok, and unfortunately, I would not consider staying here again.
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