Grand West's Villas

Penarafan bintang adalah berdasarkan gambaran keseluruhan Klook pada maklumat hartanah (seperti perkhidmatan dan kemudahan yang tersedia, dsb.) dan hanya sebagai rujukan sahaja

I feel completely scammed! The hotel did not have nor offer any of the amenities as advertised on Expedia. First, they were not anywhere near the beach. It was a solid 20 minute walk along a fast moving road to access a different hotels beach! Second, there was no WiFi anywhere on the property. Third, there was no restaurant nor any cooked to order breakfast. Fourth, there was no laundry facilities. Fifth, there was no convenience or store. Fifth, pool/billards, etc. non existent. The room looked nothing like the pictures portrayed on Expedia! There were two exterior doors, both with 1-2 inch gaps between the door and floor with cockroaches just walking in. We shoved towels and sheets under so we could have the lights on. We will not return- The only bright shining star was their amazingly kind and sweet staff. They really tried hard with what they had. They were invaluable —

The property was nothing like it as described, we walked out and didnt stay there

Booked a 2 bedroom apartment for 1 night. Photos are nothing like the actual room. Very run down. First room was very dirty and cockroaches in the bathroom. Asked to be moved to a different room. Staff were nice and moved us but room was in similar condition. Tv wasn’t working, was told someone will come to check but no one came.

One of the worse places I have every been. It has the worse experience and the staffs were so unprofessional plus their was no hot water in the room. Not only that they had bad bugs which bit my family and they were like yeah we have them in our rooms. When I asked them why didn't you tell me when I checked in they were like or you can cancel your stay we don't have a problem and hanged up on me. So unprofessional and disrespectful to the customer's

The gardens and pool are beautiful. Rooms are basic but clean and staff are friendly and helpful. Property needs painting.

Whilst the room we were given was clean and provided with fresh bedding, it was in need of refurbishment and felt a little rough around the edges. It connected to the apartment next door via a flimsy black door, unlocked at the handle and secured only by a small gold latch at the top corner. For added reassurance, we placed a chair under the handle. We enjoyed a satisfactory night’s sleep until we were awoken at 4:00 a.m. by loud thumping on our door, which we assumed was caused by children playing around. In the morning, there was no hot water. We called reception using the in-room phone, and someone arrived promptly but was unable to fix the issue. We were instead told to use the shower in the neighbouring apartment, which had just been vacated by a family and was in need of cleaning. We had chosen this property mainly for its cost, so we were not expecting luxury, but given the overall experience, we would not choose to stay here again.

Broken power sockets, cables exposed, window stuck open, mold in all bathrooms, general wear and tear of a low quality

Do not believe anything that is listed on expedia for this property. The whole complex is falling apart, there is no air con, no restaurant, more furnishing are broken or just not there, rooms filthy and bed bugs. Photos are all from obviously when it first opened. Expedia knows that this is falsely advertised on here and will not give you a refund as we have just found out. This property needs a bulldozer to fix its issues. We stayed there only for 2 hours before finding new accommodation as it was unsafe for kids.

Do not believe anything that is listed on expedia for this property. The whole complex is falling apart, there is no air con, no restaurant, more furnishing are broken or just not there, rooms filthy and bed bugs. Photos are all from obviously when it first opened. Expedia knows that this is falsely advertised on here and will not give you a refund as we have just found out. This property needs a bulldozer to fix its issues. We stayed there only for 2 hours before finding new accomidation as it was unsafe for kids.

Dirty hotel , all things are broken and no wifi. Very bad experience