The hotel’s location is a real plus — close to the airport and about 15 minutes from downtown.
Unfortunately, our overall experience was let down by management. At check-in, we were offered two complimentary drinks for myself and my partner. A few days later, we were told the offer only applied between 5:00–6:30 PM and were asked to pay instead — a restriction never mentioned at check-in or noted on the card we received.
When I raised this with the General Manager the next day, I found them dismissive and unhelpful, with a poor attitude toward customer service.
Given the price paid for this stay, we expected far better. Due to this experience, we would not stay here again.
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