I have been a Hilton customer for years and have usually booked directly. This time I was able to get a better deal by using a third party. Upon arrival I was told the oversold my room type (single king garden view) and had to move me to another room. It was fine with me until I got to my room. To call it a Garden View was a reach. The view had a large cement pad surrounded by bushes. That would not had been a bad thing but it was a two queen bed room with a layout that put the desk against the wall. I picked a room that had the desk facing the room to give it separation as I was there for 9 days.
I was also told that I could not use my Hilton Honers number since I book through a third party. So now that all that is said, out of the 9 days my room was only cleaned 3 times. I had to go and request that they clean my room and at least take out the trash.
I know it doesn’t sound bad but I stay at Hiltons because I love how they take care of their guests. This time they didn’t. Plus I wanted a glass of wine at the bar and when I went to order it (a Cabernet) I was told they only had Merlot. I can see all the bottles and they had Cabernet she just couldn’t open it until she sold the Merlot.
Tempat letak kereta (caj tambahan)