Very poor experience, do not stay here! We were duped by the glowing reviews - I travel frequently for work and spend 75+ nights/year in hotels, I can’t even begin to understand how anyone could give this hotel a good rating. Check in time is 4pm - nearly everywhere else in the world, it’s 3pm. Want to check in early, that’ll be $40. I’ve never been charged for an early check in if the room is ready. Our first room; dirty - the desk chair had crumbs, hair, and stains on it, my wife put a paper bag on it before sitting down. The blackout shades; torn and broken. Still, we unpacked and prepared to deal with the issues. But, when my wife went to the bathroom and found a pee stained toilet, we were done. Went to the front desk and requested a room change. Fortunately, the young woman at the front desk was very nice, understanding and helped us find another room. But, could only get us a king and a roll-in twin for our son. The next night his teammate was joining us, so we let her know we’d need a second twin. “No problem, let us know tomorrow morning.” We did, then that afternoon, when we returned, still only one twin. Called reception, “sorry, we’re all out.” Solution; change rooms again - second night, 3rd room. Last day, the elevator broke, everyone had to take the stairs. The hallway smelled like a hot diaper - all you parents know what I mean, it’s a distinctive smell! There’s more, but I’m almost out of room, so do yourself a favor and look for another hotel!
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