This was by far one of the worst hotel experiences I've ever had. During our stay, both my friend and I ended up with bed bug bites. Discovering that after sleeping in the room was disgusting and stressful, and it completely ruined our trip.
What made the situation even worse was how the hotel handled it. Instead of taking full responsibility, the best they offered was a $200 hotel credit that can only be used at their property and to wash our clothes. A credit to return to the same hotel where we encountered bed bugs is not an acceptable solution.
When we requested a refund, the hotel claimed they couldn't refund us directly because we booked through Expedia. However, Expedia contacted the hotel on our behalf to request authorization for a refund, and the hotel denied it. So despite acknowledging the issue enough to offer a credit, they refused to approve a refund for a room that was clearly not fit to stay in.
The lack of accountability and customer service was incredibly disappointing. No one should have to deal with bed bugs on vacation, and the way this was handled made an already awful experience even worse. I would strongly recommend staying somewhere else if you value cleanliness and a hotel that stands behind its guests when serious issues arise.
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