I had to confirm my stay with them as I was on the air. There was a difficulty and confusion which just made the stay more aggravating. Got to the hotel and it was a process. I was being passed by and ignored.After getting my turn, I was given a bracelet, my key and to follow the staff. No introduction, no explanation or any kind of interaction in regards to my stay. It was not till much later that I was told that I needed to make reservation for the restaurants in the resort. What’s more confusing is that as I walk through the resort and the restaurants, the main dining all inclusive restaurant was busy but the remainder was not even filled. I asked if I would be able to get a seat but they said that I need to make a reservation a day in advance or more.
These are the kinds of information I would expect if I’m staying in a resort. This is not my first time. I expect to be greeted, introduced to the all inclusive amenities and everything else. What’s kore disturbing is that there’s a customer service manager in the front desk who was just sitting down and not interacting with the guest or at least be helpful. Since I was not informed about the other restaurants, I was under the impression that I needed to go out of the resort to get food. Nothing was said when I arrive so I was fuming by the time she mentioned that I needed to make reservations. If I was informed about how the facilities work, I would’ve made arrangements and this is me chatting with them weeks before.
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