I paid for a suite, but was placed in something called "The Billiard Suite." I specifically did not choose that room. It was our anniversary, and we wanted a larger suite with a couch and kitchenette. Instead, we ended up with a worn-out billiards table and paid an additional fee for a room we did not want.
When we asked to move, the hotel said they were fully booked and could not accommodate the request. We also requested some form of compensation or credit, but were told they could not do anything because the reservation was made through CheapTickets.
The hotel itself was nice, but the cleanliness and attention to detail were disappointing. There were wine glasses sitting outside a nearby room for two days, and hotel staff never picked them up. Little things like that made it seem as though housekeeping and general maintenance were not a priority.
Overall, the property has potential, but the room assignment issue, lack of resolution, and cleanliness concerns took away from what should have been a special anniversary trip.
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