This was my second time staying at the Westin and my experience was okay. The first time, they couldn't find my reservation because I booked through Hotels.com, so I had to wait over an hour to get a room (though they did give me free breakfast for the trouble). This time, I called ahead to let them know my flight was delayed and that I was still coming, but they hit me with an extra $300 no-show charge on top of me already paying for the full 5 days. On top of that, there's no washer and dryer, which is uncommon. At one point, Housekeeping woke up my husband and 4-month-old and told them to leave so they could clean, but after waiting an hour and a half to two hours, they came back and nothing had even been touched. The breakfast is good quality, but pricey if you don’t include it with your stay. It also has access to the convention center which was a reason for choosing the hotel. However, there are others within close distance to the convention center as well to choose from.
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