STG Hotel London Oxford Street

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I have stayed here on numerous occasions, as the location is perfect. However it is now a STG chain and not St Giles. There was no reception staff, just a row of iPads for self check in. Baggage drop now has a charge of £10 per item, staff just pointed to a QR code for you to pay. Incurring an additional £40 charge for two bags overs two days. My room was in extremely poor condition, with missing skirting boards, worn enamel in the sink. There was no kettle, and only one pillow. I received a welcome text asking if I needed anything, so I requested additional pillows and a kettle. I then received text advising there was no staff available to accommodate my request. The hotel has completely lost its personality, no welcoming staff and has really reduced standards. When you’re spending good money and get no service it’s really disappointing. It’s like using a self checkout at a supermarket. Unfortunately I will not be returning.

Arrived early with the intention of dropping off bags until we could check in, only to find we would have to pay £10 per bag to use the facility. Never have i seen this before even in very budget hotels!! So that was a very poor start. When it did come to time to check in, even though I'd completed all the online check in process, I still had to get assistance at the self check in, it was not a well laid out process, which budget hotels seem to master better! Room was a good size considering i was in a single urban, and bathroom was also good. I had a kettle but no facilities for making tea/coffee...a pretty basic complimentary thing that other hotels give. Disappointing again. Location perfect. Noise levels were low and didn't disrupt sleep. Staff varied. Check in was a bit chaotic and staff appeared under pressure so could be abrupt. Went to bar one evening and staff couldn't have been more helpful. Next evening the barman clearly didnt want to be there, no greeting, no smile just a sour non responsive face, he'd need reminded that he works in hospitality where he's supposed to be hospitable. I'd have loved to rave about this hotel as there are so many positives but sadly i can't. As a group, we would have had to have paid £60 on arrival and departure for looking after our bags. £120 in total. That's a rip off as far as I'm concerned. So add that to your bill before you decide to book

Check in and check out were chaos! The combination of the frustrating automated check in and the inadequate hotel lifts made this an experience to forget!

Excellent all round, hotel, location, everything was perfect 🙂

Corridors are dirty and lots of people around rooms are basic and be careful if you book a classic room there is no air con you have to pay additional money to upgrade which in 35 degree heat we had too! I would not recommend or visit again

I like the

No hand towels in the bathroom, no tea making facilities in the room, over priced breakfast, charging for bag minding / bag operator is not there all the time with no indication of this prior to leaving the bag😡 Did not enjoy this stay at all.

Was ok will come again well placed hotel

We have stayed at STG several times over the years but it is sad to see it in decline. The place in general is looking sad and tired. They have done away with a "Manned" check in desk and now have a dozen or so computerised "self check in" points, not such a problem for me but certainly I observed a couple of elderly people struggling to get to grips with it. Now the room, the fixtures and fittings are old and show it. The bathroom in particular is a disgrace, the hand basin had lost its original lever operated plug assembly and had been replaced with a terrible rubber plug on a random bit of chain, that was too small and DID NOT stop the water draining away as fast as you filled it. The base of the ancient, encrusted in limescale tap, had a brown sludge like residue all around it which would have wiped away easily if "House keeping" had been doing their job correctly. The same disgusting sludge was also along the outside of the base of the shower tray, it won't be long before it starts smelling. The shower itself was useless, you simply could not turn it down sufficiently from DANGEROUSLY HOT!! There were no hand towels in the room, only 2 bath towels. For some strange reason the power sockets on either side of the bed have been removed and replaced by "blanking plates" only 1 double socket exists which is on the other side of the room, next to the TV. A lot of money needs spending on this once great Hotel, before it goes beyond the point of no return. Sort it management !!

We got there for 14.00, to be told check-in had changed to 15.00. We had not been informed of this. Then were told we had to pay £20.00, or wait till 15.00. The female receptionist was very rude. The male receptionist came over and said we could wait till 14.30 and then check-in as usual. Why didn’t she say that. We went and had a drink in the bar and returned to find staff member Atif Qayyum was there, he helped us with the check in and check out, what a difference. The room was ok, small, we were informed if we wanted it cleaned it would cost £25.00, needed to inform reception for this. The breakfast was fine, apart from what was described as scrambled eggs - awful. We were very disappointed as had stayed here before and the staff had been very helpful and professional. This time it felt it was about making extra money from us.