Having stayed at Melia at other locations before, I thought that it would be a great stay but I was extremely disappointed.
1. Check-in service was bad. It is clear that the hotel is very understaffed and there was no clear queue line for the check-in. It took quite some time before I could do my check-in procedures. It was very hot and humid and no staff came to offer us a welcome drink (although it was in the package booked) or a seat while waiting.
2. It was very difficult to get any kind of service. A simple request like bottled water was unfulfilled. We asked housekeeping 6-7 times and it was never delivered to our room. We had to go to the front desk personally to get the bottled water.
3. Breakfast had a decent spread but most of the food was not great. I recommend you skipping the breakfast if you really want to stay at this hotel.
4. In-room dining was quite bad as well. We order the beef pho and satay. Both did not taste great. Parts of the satay were burned and the pho is one of the worst I have tasted before.
5. Spa experience wasn't great as well. For the price, please go and try some other spa. I am not sure the reason for the high ratings but please take your money elsewhere.
6. Ordering food delivery was a hassle as well. It is like the hotel wants to force you to eat their food. The food delivery driver is unable to enter the hotel premises so if you order food, you have to go to the gate to collect instead of at the lobby.
Overall, bad experience.
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