Great experience with some room for improvement.
Bedroom and private pool were cozy and just like the advertised pictures. Bathroom facilities were older and showed wear and tear, which is purely from an aesthetic aspect as they were still fully functional. Entire resort was well kept and clean though due to the nature of the surrounding greenery, there were some harmless bugs that got into the rooms, specifically small millipedes.
Minor inconveniences such as 4 lights in/around our room that weren't working and the door latch was unusable as part of it was ripped off (the keycard lock did work and there was a turnable deadbolt). Very, very minor but it was also the first hotel I've stayed at which did not have any form of a clock in the room.
Staff were friendly and tried their best with the language barriers. Promotions and events were slightly inconsistent so had to double check with staff (eg. tv said happy hour was 4-6pm but in actuality was offered 3-5pm). There are daily free demos/activities 2-3pm featuring a different cultural element.
Spa was great (and recommended) but the spa rooms could use better sound insulation as you could hear the rock music from the nearby pool under the zen music they had on.
WiFi worked without any issues and the breakfast that was offered had a decent selection. The hotel also offers convenient transportation (free shuttle to a nearby mall and hotel taxis for hire). Surrounding areas had plenty of restaurants and souvenir shops.
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