Our ceiling in room was leaking water which soaked 2 suitcase contents completely and my wee girl slide and hurt herself. Reported for 2 days before I had to escalate to expedia to resolve. They came and advise it had been the air con unit that had broken.
No offer to use laundry services to wash/dry clothes. No check on how my daughter was who hurt her leg badly and I needed to hire a wheelchair in park as her leg hurt too badly after.
Had to report 6 times before someone came to the room to even look at it which resulted in me having to stay in for 2 days. Was advised when i reported the 1st time Hotel was fully booked so no option to change room and no action by hotel taken to resolve issue. Continued to leak for 2 days.
Was verbally attacked by the customer along the landing as kids made noice coming home from the fireworks show at the park. Note this is a theme park hotel aimed at kids. She even tried to get into my room. Advised reception who done nothing about it.
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