Overall, our stay had both positives and negatives.
Upon arrival, one of the staff members made it seem as though we were obligated to attend a 90-minute presentation. We later realized it was a sales pitch for vacation packages, which was disappointing and not the welcome we expected.
The resort credit also turned out to have many restrictions and was not applicable to several of the services we were interested in, making it far less valuable than advertised.
Checkout was unfortunately a frustrating experience. The process took so long that our transportation could not wait, and we ended up missing our scheduled ride.
On the positive side, the pool staff were friendly and attentive, and our hallway butler was exceptionally helpful throughout our stay. The service from the restaurant staff was also excellent—they were professional, kind, and always eager to help.
The biggest disappointment was the food. While the service was outstanding, the quality and flavor of the food did not meet the expectations of a resort in this category.
Overall, the employees were the highlight of our stay, but the aggressive sales approach, limited resort credit, checkout experience, and food quality left us disappointed.
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