Unfortunately, the disappointment is significant given the status of a hotel in this chain. I truly don't understand how they classify it as a 4-star hotel considering the service and room amenities. The reception staff's response upon arrival was utterly unpleasant, demonstrating a complete lack of friendliness and courtesy with inappropriate and rude answers. The rooms are extremely basic and don't even include bottled water, forcing us to go outside to find a water dispenser next to the reception area, which is otherwise disorganized and dirty. When we expressed our dissatisfaction with the service, the response was that it was the establishment's policy. A shameful experience for the Mercure chain.
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