The resort itself is beautiful, and many staff members were genuinely excellent, but unfortunately our overall experience fell short of what we expect from a luxury property.
Our biggest disappointment was the handling of the restaurant dress code on our first evening at Bluewater Grill. We fully respect that restaurants can have dress codes. Our concern was never the existence of the policy, but the inconsistent way it was explained and enforced. After waiting approximately 90 minutes, we were ultimately denied entry while other guests wearing similar attire were allowed inside.
When we asked for clarification, the explanation changed multiple times. First, we were told that sandals and Crocs were not allowed. Later, Hugo explained that the no-sandals rule only applied to gentlemen. During our subsequent discussion with management, Glacia told us that leather sandals for gentlemen were acceptable. None of these explanations matched the published dress code, which simply states that sandals are not permitted. This inconsistency was the source of our confusion from the very beginning.
What made the experience more disappointing was not simply being asked to follow a dress code, but how the situation was handled. Our initial interaction with the hostess Nube set an unwelcoming tone, and even after we were eventually seated, there was little acknowledgement of the inconvenience.
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