The property itself was beautiful, and we absolutely loved the location. Unfortunately, the service was inconsistent. While some staff members were warm and helpful, others were noticeably less welcoming.
Our biggest disappointment was the spa experience. We had two massages scheduled for the morning and arrived on time for our appointments. After being given robes and shown to the locker room, we waited until our scheduled appointment time, only to be informed that a staff member had been in an accident and BOTH massages had to be canceled.
While we certainly understand that emergencies happen, the explanation was difficult to reconcile given that we had received a text the evening before asking if we would be willing to move our appointments to a later time. That made it seem as though the staffing issue may have been known in advance, which left us feeling frustrated and disappointed.
Tempat letak kereta