The experience was horrible. It is not fitting to be called a 5-star hotel. Location is 15mins from the airport but super off, surroundings was just dead and beside the motorway. Hotel itself is outdated, room was like a normal 3-star hotel, bed was hard, pillows are way too high, toilet not clean enough, facilities like indoor pool and gym were closed during our stay eventhough the staff at the check in mentioned the opening hours of it. There was no advance update from the hotel that during our stay, due to a special holiday for Turkey, they will be closing facilities. What a disappointment! Outdoor pool was like a scene from an abandoned hotel. No life at all. Breakfast was horrible, no other option besides fron traditional Turkish breakfast, not even a single scrambled eggs. Coffee was terrible! Staff were horrible in English, no empathy or feeling sorry that guests are disappointed to the point that we had to changed hotel on the first day. It was such a waste of money, stay and time! It really gave us a bad experience. We really would like a refund!
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