B&B Hotel London Heathrow

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I never bother to write reviews, but honestly, I am not sure how some people can rate the property 5 stars. It’s a very basic hotel on par with a Best Western in the States. Our room was dated and dark. The carpet was old. The glass shower door is one that only goes halfway so if you’re shaving your legs, water goes everywhere. Breakfast was £15 for adults and £5 for kids which was fine, but I didn’t realize that there was a little cafe right around the corner that we should have tried. My daughter got a Caesar salad one night from the hotel kitchen and it was just okay. Okay the next parts were totally on me: make sure that you bring adapters that don’t just have the two prongs, buy the ones with 3 prongs. I plugged my curling iron into the 2 prong one in the bathroom and it wouldn’t get hot. The label did say that the outlet was “only for shavers,” so maybe you can’t use hot tools in there? I was super annoyed one night because I didn’t think there was hot water left, but you have to hold the little clicker thing down on the shower knob to get it really hot, which is actually a good idea. Also, I thought that I was getting a good deal by not staying in London itself, but by the time I add in the Ubers to and from ($90 one way), we might as well have paid for a more expensive hotel in London. Trains and buses would have been much more affordable, but honestly, I was worried to take them. The staff was so nice and helpful and patient with this clueless American, though.

Easy to get to terminal 5. Easy to find. Paid private parking. Unable to open the window, so room was uncomfortable. The air con did not work!

Staff are really nice and helpful. No fridge, ice bucket or room service available but essential amenities are included. Good sound proofed room. Aircon a bit too warm for sleeping but it works!

Friendly staff, good room and location

Ideal hotel for airport. Lovely clean room, friendly staff and parking available at the hotel. Bus stop right outside the front door to take you straight to Heathrow airport terminal 5 for less than £2 per person so saved us a fortune! Didn’t use the restaurant facilities but the bar was well stocked. Lovely family run Italian restaurant just across the road which was recommended for dinner and it did not disappoint.

This hotel definitely fit our needs in the sense that it was a close shuttle ride to the airport. We arrived at about 8p.m. and there were only two staff members there to help. One was in the kitchen making food and the other was at the bar serving customers and also supposed to be checking staff in. They did have a self check-in but we couldn't get it to work so had to wait to be checked in. After we arrived in our room which was located on the first floor-I looked out of the curtains and there was a homeless encampment literally right outside of our window. This was a surprise and made me uncomfortable. Bathroom wasn't as clean as I would expect. Room walls were very thin-it sounded like the people in the room next to us were about to break through our wall. It served the purpose that we needed but it wasn't the greatest.

I was extremely disappointed with my stay due to the air conditioning not working, which made what should have been a relaxing night a very unpleasant experience. Given the current heatwave, the room was unbearably hot, making it difficult to sleep. What was most frustrating was that I was not informed of this issue at check-in. Had I been made aware that the hotel’s main air conditioning system was out of order, I would have had the opportunity to decide whether to continue with my booking or find alternative accommodation. When I raised the issue with the receptionist the following morning, they apologised and explained that the main air conditioning had been broken for several days. This only added to my disappointment. If the hotel was already aware of the problem, I believe it would have been courteous and professional to inform guests before they checked in, particularly during a heatwave. Transparency would have allowed guests to make an informed decision rather than discovering the problem after a very uncomfortable night’s sleep. While I appreciate the receptionist’s apology, the lack of communication beforehand fell well below the level of service I would expect. I hope the hotel reviews its approach to informing guests about significant issues that could have a major impact on their stay.

We stayed here before our flight. The staff was extremely helpful and gave tips on which bus route was best. My kids loved that they had their own bunk beds rather than sharing a bed! Also the restaurant right down the street had wonderful wood fired pizza.

Clean hotel, but very basic. Poor pillows, and code system on doors was noisy in the evening

Value to money and close to Heathrow airport. Paid underground parking.