Breathtaking views, gorgeous property layout, very helpful staff overall, excellent restaurant for breakfast and dinner, but disappointed that you couldn’t order anything like a coffee in the morning before breakfast at 8am, and the one and only poolside restaurant/closed at 7pm, with the breathtaking sunsets at 8:30, there was no food or drink to be able to enjoy except at the one sit down restaurant, which was excellent but at least one other option and the ability to order from a bar from 7pm at such a high end property was very surprising. And when there was a wedding or big private party which happened often, service and availability of drinks, etc at the one restaurant was limited. For such an exquisite location this was disappointing, there should also be more options also for using the pools would be appreciated especially given the cost to stay at the report and being able to enjoy the pools. Finally, although the cleaning staff was very helpful and nice, the floors never felt clean, and our room smelt like fresh paint our full week’s stay, as well, basic things like hooks on back of shower room doors, properly draining showers, again considering the cost this was surprising, if it weren’t for the amazing location and out of this world caldera view we would have been very disappointed but but we come for the view and experience outside
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