We stayed here with our toddler and were left very disappointed, mainly because of one serious food safety incident. At breakfast, my wife found a piece of glass in her omelette, which was extremely alarming, particularly as she had intended to share it with our child. Although staff apologised, no one took clear ownership or provided any explanation as to how this could have happened. On our final evening, reception also refused a request for milk for our toddler, saying the kitchen was closed and that it could not be provided even through room service. That issue was minor compared with the breakfast incident, but it added to the sense that staff were not especially helpful or proactive. The glass in the food alone was unacceptable and completely overshadowed the stay.
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