Heavens Hotel

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Breakfast option to make your own in a corridor and carry everything back to your room was a joke and we will not be staying here again

The hotel is in an excellent location with lovely clean rooms and friendly staff but they have just started a new grab and go breakfast concept so you cant eat at a table and the set up is in a corridor where you have to make your own toast or grab a pastry which we was advised we would have to wait 20 minutes for and the whole thing is just madness so we will not be staying here again. We have been here 4 times before and its always been excellent but I can see now why most of the rooms were empty. Very disappointing stay

Wonderful, wonderful, wonderful. Great location too.

We spent 4 nights at Heavens Hotel whilst we visited friends in Hoorn, and the hotel was an absolute delight! The setting within an old church is so unique - the room was large and roomy, very clean, a lovely bathroom. The housekeeping staff were very friendly and accommodating, and were happy to come back if we had a late start leaving our room. Reception staff were also very friendly. Breakfast on offer was extensive and very tasty - the chef was very accommodating. Perhaps the only disappointing part of our stay was that the staff member in charge of breakfast each day tried to explain on several days how the breakfast worked - we were the only Australians in the hotel at the time, I believe, and speaking English, and the breakfast restaurant was not terribly busy at the time, so it was disappointing that she did not remember we had been to breakfast the day before, and then the day before that, and the day before. Also, we ordered English breakfast tea each morning, and each morning we were surprised that our order wasn't remembered. This was a minimal issue, and I feel a little critical in mentioning it, however we stayed in a number of hotels throughout Europe which were much busier, and most days our orders (and ourselves) were remembered by breakfast staff. The little personal touch of remembering that we had been there the day previously, and remembering what we ordered to drink, would have made a huge difference. Overall - a great stay, highly recommended!

I liked the concept of being in a converted church, what i didn't like so much is that i felt being in a fishbowl, and by closing the curtains made the room very dark.

Very unique hotel located in an old church. We loved the area around the hotel. The hotel was clean and very nice. And we also enjoyed the restaurant and bar downstairs, Saints. I would have given it 5 stars but for two small things. The only windows in the rooms (for most rooms) is into the hallway. So you need to keep the drapes closed while in the room, which kind of makes it strange to not be able to see the weather and such outside. I understand the need for this design, and the room temperature was nice and cool. So it definitely wasn’t a deal breaker and I knew about this from reviews from booking. The other issue was the fire alarm going off in the middle of the night, twice! It was due to another guest that I believe was smoking in the room, and then ran the shower super hot to try to cover the smoke the second time. I never saw a hotel staff during this time. Maybe I missed them. I hope they addressed this guest, but with it going off twice I am not sure. Other than that we had a lovely stay and truly loved the area.

Lovely hotel and very quirky. The beds were excellent and all staff were outstanding and friendly. Negatives were lighting in the room was to dark when getting ready to go out and do make up plus no full length mirror.

Excellent hotel but lighting too low

interior design and very comfortable and perfect location

Enjoyable stay. Would stay again. Only recommendation better directions to parking; instead just handing out map. Night hotel staff not particularly helpful. Gave the impression I was bothering them. Food in dining room excellent. Staff in dining room helpful.