크라운 플라자 호텔 녹스빌 다운타운 유니버시티, IHG 호텔 (Crowne Plaza Knoxville Downtown University by IHG)

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Everyone who worked there, regardless of position, was approachable, friendly, and very helpful with any questions we had. Rooms and property are very clean and well kept.

Fabulous hotel. The beds were super comfy and the AC worked beautifully. The staff was super friendly and check-in was fast and efficient. Will def stay here again. Thanks for the hospitality

AVOID AVOID AVOID!!!! I can't understand how this place gets any good reviews. It *looks* like it should be a good place to stay, but it isn't - it's just lobby window-dressing. The walls and windows are impossibly thin. Had a 10th-floor room overlooking Summit Drive and the "Historic Market Square." A band was playing in the square - which is about 500 feet away - and it was loud enough that it could have been in the room. On either side of our room and across the hall were families with school-age kids who were playing in the hall, shouting, bouncing around the walls, and those could have been in our room. To top it off, the bathroom is so small that there isn't enough room for 2 people to put their toiletries bags on the counter of the sink. We asked the desk clerk - a rude, smirking little man - if there were quieter rooms available, and his response was basically ¯\_(ツ)_/¯: you can choose street noise or alleyway noise, but the next-door-room noise is always there. After putting on brave faces for 3 hours after checking in, we gave up and checked out even though we lost the money we paid for the night. Better to be out several hundred dollars than put up with the total inconvenience.

Stay was good. I was trying to find a large bag for soiled clothes. Housekeeping on our floor didn't speak English. Went down to desk, he advised to check with gift shop which had a grocery sized bag. On the way back to room I saw another housekeeper and she knew exactly what I needed.

Beds were super comfortable and the pool and gym were nice. Room service took more than an hour for a couple small meals, but otherwise the food was good. The staff were all very friendly. Great location as well.

Great place to stay! Family friendly! Great location to walk around Downtown Knoxville!

Staff was great and loved the location!

The location to downtown Knoxville was very nice and convenient. The room was small for the price, but the accommodations were all very nice.

The location was good, easily walkable to the main downtown streets for dinners etc. the room was clean and a normal hotel room. It’s a big hotel and did not seem like a crowded weekend so I was surprised that our room had a not so great view of the back gravel area. There is also a bit of a sewer smell in the lobby and the plumbing seems to be a little issue. Everything else was great.

I love this hotel we always stay here. It’s beautiful and well maintained. But, it cost $35 for valet parking on this visit, it was free with tipping to the guys who parked or brought your car around. We have stayed at this hotel for close to 10 years and this was the first time with the valet charge. I don’t mind a charge but that is way too expensive.