인터컨티넨탈 소렌토 모닝턴 페닌슐라 바이 IHG (InterContinental Sorrento Mornington Peninsula by IHG)

숙소 성급은 참고용이며 숙소 정보(서비스 수준, 부대 시설 등)에 대한 클룩의 전반적인 평가를 기준으로 합니다.

Happy to stay here again on our 3rd visit

Great stay in Sorrento. Hotel was amazing and the rooms were very spacious and clean.

Such an amazing hotel. We’ll definitely be back

The hotel is situated in a good location, close to shops, easy access, has three good restaurants. Ambiance at the restaurants is beautiful. Staff are friendly and helpful. Stayed there 3 nights for a birthday staycation. However, one of the ice buckets i requestes to chill my expressed breast milk has a very yucky rusty cover. Staff apologized for this, and later that day I saw reception staff carefully scrutinizing ice buckets at the front desk. Some coffee cups were dusty and the shower curtain edges had a few moldy spots in it, they asked me for my feedback and i did tell IHG about this so they moved us to a better room with a double ensuite. After a few days, I was surprised to see that my credit card was charged twice for our whole stay. I have paid for the nights weeks in advance and staff have acknowledged this, but charged us again. After I alerted staff, It took a few hours to get a response via email. They were apologetic but to my dismay refunded the wrong amount, less than what we paid for - Another mistake! If i didnt check twice I would have lost money twice! Quite unbelievable! I have lost trust in leaving my CC details at 5 star hotels. And 4 days counting I still havent gotten a refund of my double charge. The attention to detail in payments and refunds is lacking, unfortunately

Staff on arrival were lovely. Rooms clean and spacious. Buffet breakfast was delicious

This hotel has great amenities and beautiful restaurants. The pool are is above par, however, the carpet in the corridor on our level had flood or weather damage, the air conditioner system out our window was noisy all night, the staff were not as attentive or invested in their explaining as I would like. Overall not a 5 star hotel as marketed and charged. $580.00 per night in off season I would at least like to have a hotel receptionist give me directions to my room or have someone offer to help with my partners bags.

Spotless rooms and great location

Staff

Clean rooms and great staff

Overall