시그니처 호텔 아스토리아 함부르크 (Signature Hotel Astoria Hamburg)

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People urinating outside. Dangerous area. The reception man told me i was due a refund and charged me for another night, saying that it would be put back to expedia

The hotel is in an area where drug addicts shoot needles right in front of the entry and across the street. We were able to see them from our room window. I was noisy and people screamed during the night. Terrible!! The room was relatively new and well-appointed. Comfortable bed. The breakfast was not very good.

We were on the top 4th floor with no lift, not a good place for elderly guests.

Amazing but nice

The staffs were very friendly

I stayed 1 night and it suited my needs. Was a short walk to the bus and train station and the room was comfortable. However the area the hotel is located in is not the best but for one night it wasn’t a problem.

It is not like the pictures, staff doesn’t speak English fluently so it’s very difficult to communicate. Hotel is old, you always have to put 10 stairs up from the elevator to the floor where the rooms are located. Those stairs are terrible when you luggage. There is nobody to help you with the bags. It is in bad location and every night people from the street gathers to drink outside of the hotel door.

The staff are friendly, diverse and multicultural. very professional and welcoming staff, enjoyed good conversation as they really seem to love their job, especially Farid. Breakfast did not have any hot option, but there was enough bread, spreads, hot drinks, cereal, yoghurt etc... Luggage storage service is definitely a plus. Only thing is they really really need to ensure that the sex workers and drug addicts and dealers are not all over the entrance as that was very uncomfortable.

Hotel is not brand new - you can feel its age. But room was clean and neat. Maybe just too small for my taste. Service very polite and nice (maybe except one person who seemed bit shy). Other reviews complain about working ladies on the street. I noticed that this whole area is bit "colorful" - with various types of people gathering on platz nearby. But it was safe. I spend there 6 days and saw not a single issue like harassment/aggression etc. (which happens in many famous tourists places in best european cities)... For the price I think it's good value...

When I came to the room the heat was turned off and it was almost as cold as outside. I turned on the heat but the room was ice cold all night. I asked in the reception for some extra heat, but they could not fix that. In the morning it was warm again, but the evening in this hotel was terrible.