OP 호텔 (Novotel Roma Eur)

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Good service and family friendly staff

The room was nice and clean, other than weird choice of woven plastic flooring that is impossible to keep clean that had some stains on. It was still clean I assume, just there are better choices that don’t stain. The staff is not super friendly at the reception, but breakfast bar was much better. The breakfast was pretty good as well and only criticism there would be to have more kids friendly cereal. Location is good if you plan to use public transportation as the bus stop is right outside the hotel and two stops away from metro. Overall great hotel and we would stay there again.

Good property clean rooms . Free parking is convenient.

The room was not thoroughly cleaned, with visible hair scattered across the floor, indicating a lack of proper cleaning. Additionally, the shower lacked shampoo and body wash, and we had to wait for staff to bring these amenities before use.

It was great 👍 👌

Worst nights ever, if your room is near the elevator area there is a horrible noise (not the elevator), it is a non stop zum zum, impossible to sleep - was not the fridge as well. Got me mad. I tried to complaint but what could they do.

Decent hotel. Nice neighborhood. AC was very good.

The hotel is clean. The room was ok as it was noisy. You could hear the neighbour through the walls. The Windows are also thin so you could hear everything going on downstairs at the bar and we were on the fifth floor. Ok stay.

The hotel itself was great. The room was clean, comfortable, and very well maintained. We really enjoyed our stay overall, and the staff was great throughout our visit. The only issue was the shower. Each time we showered, a large amount of water leaked out onto the bathroom floor, creating a significant puddle. It seemed like the shower door or seal wasn’t containing the water properly. Aside from that inconvenience, everything else about the room and hotel experience was very good.

I have stayed at this hotel before and it was a far better experience. 1. Air conditioner did not work in the room, I mentioned it to the front desk and they stated it should work. Couldn't sleep so hot 2. Floor was dirty, I made the mistake of forgetting socks and slippers after the shower my feet were disgusting after walking on the floor. 3. Pillows are terrible, no mix of hard and soft like other quality hotels, mattress needs a change for sure. 4. Staff were pleasant aside from one guy who questioned me about being in the hotel, I had to show him my room card. Anyway, I travel a lot and I love Novatel however, this one needs to improve.. a lot.