오 세르프 디오르 (Au Cerf d'Or)

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Generally a comfortable stay in a convenient location. I liked that I could book a room with two bedrooms, separated by an internal door, both pleasantly decorated and clean. I didn’t like how hot the second ‘childrens’ room got when the door was shut, or that no milk came with the coffee/kettle. I didn’t like the way reception staff treated me like I was going to run off without paying.

We stayed for four nights. Our room was spacious, full of character, and had plenty of storage. It included a separate side room for our two adult sons and a balcony, which was a nice bonus. The air conditioning cooled the main room well but didn't reach the side bedroom, which stayed quite warm. Our coffee sachets weren't replenished, so we had to ask for more each day. We paid an extra €40 for one hour in the spa and pool, located next door. The pool was small but refreshing in the heat. The hot tub wasn't heated, although we weren't sure if that was intentional. It was nice to have the spa to ourselves, but it felt expensive for what was offered. Overall, we really enjoyed our stay, and the location was perfect for exploring Strasbourg.

A tale of two types One staff/owner was wonderful and very helpful with everything even sending us through to the restaurant before they were open. We didn't realize it but the woman who waited on us did and took out her irritation on us. The most unpleasant evening of our trip she was just rude. At breakfast the woman who waited on us was kind and cheerful and efficient. Two out of three but that rude one ruined the whole experience and place.

Room is very small and old . Hot water running unstable in bathroom, its door is clearly to see guy using toilet and showing. air conditioned works uncomfortably. Although I booked 2 nights , I gave up 2nd night staying and lost money of 1 night lodging . Owner did not agree to refund city tax of 2nd night to me. The guy at front desk was not friendly.

Great location for the Christmas markets, just 2 blocks to get there. Hotel was lovely, room was great and staff were helpful and spoke beautiful English. The hotel restaurant has wonderful food. Totally enjoyed our stay

Overall fantastic hotel, spacious and clean rooms with pretty views of the city. The staff were friendly and helpful. However it should be made clearer that the spa/sauna/pool are not included in the hotel price, and that a supplement is required of 20€ per hour of use of the spa. But it is still a good hotel and I would return there as the location is good.

Room was small, The hot tub and pool were pay to use. 20€ an hour - not indicated on Expedia when we payed. Location was great and staff was friendly.

Nice staff and excellent service

Our room at Au Cerf D'Or was beautiful and comfortable; quiet but easily walkable to the old town and local restaurants.

Great location