Ca' di Dio - VRetreats, SLH Collection

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Nice

Shocking lack of five-star service for a pre-paid booking. As long-term luxury travel enthusiasts who spend months on end at premier global properties (such as The Dorchester and The Balmoral), we understand what five-star hospitality should look like. Unfortunately, our arrival at Ca’ di Dio was entirely inconsistent with these standards and deeply disappointing. The Issue: We booked and fully pre-paid for a "Triple Room" (inherently licensed for three occupants) nearly a year ago. Upon arrival, the front desk flagged a system error on their end that registered our 9-year-old son as an infant. -The Handling: While administrative glitches happen, the evening team's handling of this was unacceptable. We waited hours for a resolution. We even went to dinner at Essentia hoping it would be sorted by the time we finished, but absolutely no progress had been made. -The Communication: There was a complete lack of updates or communication from the staff while we were dining. -The Current State: The room capacity is legally correct, the booking is settled, and the staff has already removed the crib since the existing king bedding is perfectly sufficient for us. We do not require a rollaway bed or a room change. Pros: The physical property is beautiful (though minimal/lacking art). Head Concierge Ivan is amazing. Service staff is also incredible. Cons: The front desk management and customer service fail to meet basic luxury hospitality standards. Perhaps inexperience.

Excellent

Our stay in Ca’ Di Dio was nothing short of perfect! The staff were very hospitable and the property is beautifully designed and maintained. We’ll definitely be staying there whenever we are in Venice.

Amazing property but I don’t recommend dining in it as it is extremely over priced.

Asked two days ago at front desk to book in September & have yet to hear from hotel!

This is a must stay if you’re going to Venice and seeking a luxury hotel. The rooms are beautiful, as well as the hotel overall. There is a courtyard that felt so indulgent after a day of exploring. The location allowed us to pop in and out and explore at our own pace. While all of that was excellent, the main reason you should stay here is because of the service. Everyone was attentive and truly made our stay a 5-star one. From Ivan, Maria, Filipo and Buba as well as the rest of the staff they went above and beyond for us.

Very attentive staff

Great service, excellent breakfast, can accommodate celiac

Staff are hospitable. I don’t like the stairs to our room level without any lift. We have to drag our luggage down when we leave.