호텔 스파 QH 센트로 레온 (Hotel SPA QH Centro Leon)

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The room was nice and clean and staff were helpful. Being able to store my backpack before checking was nice.

I had a terrible experience at their restaurant. ONe of the waiters was openly hateful. I wrote to the hotel about the experience, who I assumed was the restaurant manager also witness the incident. No acknowledgement feom the hotel staff whatsoever. I would not stay here again.

Staff was very friendly and accommodating

The hotel location was so central , and we had a room overlooking the walls . Easy to find and coffee bar nxt door. It does have a Spa , but disappointing!. A few things not working , and the maintenance team in there fixing issues for 30min. So not relaxing in the pool with staff in and out. Safe didnt work in our room, and when i mentioned it , they just said its broken !. No offer to repair it, change room etc. Also the toilet top seat was broken , a bottle full of fags on our balcony. So it was not the best 2 nights . It gets good reviews , but is let down by a flipant attitude of staff.

Excellent location, very close to city center in Cathedral. Quiet street. Clean, comfortable room. Attentive service.

The desk people were very hospitable.

Lovely clean room and friendly staff. But I could not change the temperature in the room because the thermostat did not seem to work at all and so I had a sweaty night in bed. Lighting controls were weird too...had to walk to the front door to turn on room lights. And in the restaurant, the staff was friendly...but my order of cod fish took 45 minutes to get to my table....and what they delivered was CHICKEN not cod. By that time I was too hungry to send it back. Won't stay here again.

Open view from the balcony to the Cathedral (especially nice at night), friendly staff, delicious food, great energy of the city

The service from staff and front desk was not at all friendly or helpful, and particularly, gave bad information in the transport of our bags to our next destination, whereupon we never received them at all. This is entirely unacceptable and caused us a lot of undue stress and problems.

When we arrived, no one was at the desk. The cafe attached was a disorganized mess. My food never even was ordered. After my husbands food came out and was almost gone, I asked about my dish. And they said we are out of it. Thanks. There was supposed to be a pool, there wasnt. They had a whirlpool thats costs an addt 15 euro per person to use. A quick call to hotels.com fixed that. But the staff was rude to us after. The room was clean, and comfortable and the lication was great!