서머셋 IOC 항저우 (Somerset IOC Hangzhou)

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Good Service, Friendly staff

The employee are so nice

Service was genuine and sincere. Room was spacious and definitely suitable for long stay.

The IOC Somerset Hotel was a nice place to stay. The hotel rooms are actually apartments with a kitchen, washing machine, living room, walk in closet and separate bedroom. The furnishings are modern and the bed is comfortable. Shower is a rain shower with modern finishings throughout the room. The property is also quiet and the front desk staff were very helpful for ordering taxis and making suggestions on local restaurants.

I booked the hotel as I intended to stay in the city center center Wulin Square and West Lake. As I wanted to go to the Hotel, I noticed that the location on the map that Hotels.com provides and the actual location are totally different . In fact the hotel is not anywhere near the center but far outside the center on the other side of the river. This fact heavily influenced the stay with my partner, very unfortunate..

One of the best hotels I have stayed in. The rooms were very clean and spacious. The views from my room were terrific. The hotel provided many complimentary hygiene products such as laundry detergent, high quality dental utensils and great smelling body wash and shampoo. Although the location of the hotel was a little far from the city center, the quality of the room more than made up for that inconvenience. The hotel staff was kind and friendly. However, I wish that they spoke more English because it was particularly difficult to communicate with them at times. Nevertheless, I will happily return to this hotel.

Front desk was unfriendly when check in, it just the way they ask for ID was really unpleasant and rude ( felted been treated as criminal ! ) . Breakfast was great, dinning area staffs were friendly, food was great. Service for the rooms were excellent. Hotel is in a remote location where will requires taxis. not much public transportations around.

this olace is wonderful, food is amazing,staff is very kind, everything was great, but location is far from downtown,but it was ok, we took taxi.good hotel.

Home liek. Friendly staff. A bit far from mass transport. Good view.

The hotel is amazing: clean, organized, new. The service and amenities are wonderful too. Loved the gym. The staff is kind and helpful as well. The only problem is the location isn’t great but with the price it’s well worth it.