르 본 호텔 할리우드 (Le Bon Hotel Hollywood)

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I arrive and am immediately forced to check in with a virtual assistant in India who has zero customer service skills. As he's figuring out how to check me in, I have to stand in a 100 degree waiting room. I immediately asked for a refund and they refused to give it to me. I booked two hours prior and they refused to give me my money back.

Everything was great no complaints

None

Great location.

Good location for tourist

Dirty sheets. Dirty bathroom. Not enough bath towels. No duvet. No fitted sheets. Poor cuatomer service at check-in

tl;dr All in all a good deal for what you're paying, but very bare bones. To be clear this is a super bare-bones hotel. A very tiny room with a bed, fridge, tiny nook for a bag with some hangers, and a perfectly usable bathroom. It's clean, and everything works. However, it is as bare-bones as you're going to get. Tiny towels, only two of them. The registration is remote via kiosk - so getting help is a no-go. If you want an extra towel, you need to catch the housekeeping staff while they're there. On the other hand, the location is unbeatable. One block from Hollywood Blvd, 2 blocks from Hollywood&Vine, if you want to be in Hollywood, this is one of very few affordable options. All in all a reasonable deal for the price.

The check in experience. You talk to a person over a video link in the lobby and she spoke very broken English and the audio was very loud and very garbled. When we we finally able to complete check in after 4 attempts we were told that we had to take the elevator from the lobby to the second floor and then carry our two very large suitcases down a flight of stairs to get to our room, on the first floor...our room that was 10 feet from the lobby. Yes, elevator to second floor, down stairs to the second floor. The room was sparse, bare cement floor, tv mounted on the wall beside the bed so you couldn't really watch it. A window that looked out to a block wall, 2 feet beyond the window. None of this is an exageration. I would never stay at this location again.

Says “24/7” staff, but it’s just a cruise port. It also says online that they allow luggage storage they do not. The hotel is nice and clean. Access is super great!

The photos are catfish. The HOTEL feels more like a MOTEL! There were multiple stains on my sheets. There’s no physical front desk to talk to, there’s no room key. So everyone I reentered I had to call in and wait outside to be let into sliding door. They’ve digitized everyhting but the place seems need some human TLC needed remodel. The room was very tight and there are literally no amenities beyond a table and chairs on the 2nd floor. The room had no full mirror. The experience here in general was very underwhelming. The location and proximity to things Is great but the room felt uncomfortable.