베스트 웨스턴 플러스 토론토 노스 요크 호텔 & 스위트 (Best Western Plus Toronto North York Hotel & Suites)

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Overall, it’s a good hotel, but we had one major issue. When we booked through Expedia, it said “free early check-in 2 hours before.” Since check-in is at 3 p.m., we understood that we should have been able to check in at 1 p.m. We arrived at 2 p.m., but unfortunately, our room wasn’t ready until around 3:10 p.m. This caused us to be late for our event and miss a significant part of it. The staff and manager did apologize several times, which we appreciated, but unfortunately, the situation still affected our trip and put a bit of a damper on our experience.

Took over 30 minutes to check in. When I assume the manager seen the giant line told the girl at the desk to call for help. The person she called could not check people in so he was useless. He couldn't even help a woman by telling her how much it would be to book a night! Room was clean, no body wash that was weird. When we went to leave to go out to dinner the elevator button was ripped off the wall and we had to walk down 5 storeys.

The staff was amazing! They were super nice & helpful. Room was clean, lobby was nice and they were constantly mopping and wiping surfaces. The room was a little small and needed some updates- but I would definitely stay there again. Free parking on site was great. Close to Roger Stadium and highways to get to downtown Toronto. Thanks for an awesome stay and memorable trip!

Clean room, comfortable bed. As inconvenient as an unplanned overnight was due to a cancelled flight, this hotel made everything so much easier and comfortable.

The Manager was horrible to speak to! Threatened to call the police if i called the hotel again. Expedia told me to call to speak to the manager of the hotel. That's was a complete waste is time. He told me to call Expedia! Worst customer service experience in my LIFE! I have worked in customer service for over 30yrs. When Expedia says to call the hotel manager... and after leaving several messages I finally got him on the phone and he refused to speak to me. Call Expedia he'd say, I said I spoke to them and they said to call you... He hung up on me! When I called back he refused to speak to me and threatened to call the police if I continued to call. Do not EVER book with Best Western Plus Toronto North York Hotel & Suites. NEVER!!!

Very close to the Rogers Stadium staff was amazing. Loved the brood coffee the pool was heated and nice.

This was NOT a $600./night room, maybe a $200./ for room. The shower itself has not been cleaned in months. They were very cheap with towels, we got two towels for three people. One box of Kleenex in the room. The smell was very over powering and I lived on antihistamines for the whole stay. Front desk was rude. No hand soap. Didn’t even know that breakfast was included. Didn’t tell us about it. My recommendation is DON’T stay here. Horrible value for the money. The front desk staff even admitted the only reason the room was so expensive was because of concert in town. That is called gouging and that is illegal.

The bed was not good,uncomfortable.

We had easy access to local transportation to get to Roger’s stadium. Bed was comfy. Staff were helpful.

The staff were great. Gave us a late checkout thank you so much for the opportunity for staying at your hotel. It was a blast. Breakfast was delicious.