몽칼름 메이페어, 오토그래프 컬렉션 (Montcalm Mayfair, Autograph Collection)

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Better care when cleaning the room

Don't bring up service charges at the time of checkout and then tell us you're going to withhold part of the deposit. Not good practice. Be transparent and bake it into the price so the customer knows.

We were disappointed with the service from the moment we arrived, which certainly did not reflect a five-star experience. At check-in, the receptionist was unfriendly and made us feel like an inconvenience. We noticed other guests were offered water on arrival, whereas we were not, but initially put this down to an oversight. Things worsened when we discovered physical photo ID was required. We had photos of our passports on our phones, which were accepted, but only after making it clear this was an inconvenience. We were then informed that Apple Pay could not be used for the incidental deposit. Although unusual, we accepted this, but as we had no physical card, another payment link had to be arranged. Again, we were made to feel like a burden and were simply told to sit and wait, with no explanation or apology. When my husband spoke to the manager, rather than addressing our concerns, he told us we should not have booked through a third party and implied that booking directly would have provided us with the necessary information. We found this response disappointing, as guests should receive the same standard of service regardless of how they book. Overall, we felt unwelcome throughout and the service was far below what we expected from a five-star hotel.

Recently renovated/remodeled. Room looked new inside. Staff very helpful and professional. Great location in Mayfair. Luxury hotel.

Staff was solid. Had an issue with late room service order. They delivered to the wrong room, then said it was my fault, that I gave them the wrong number even though I called from the room phone. There was no accountability the they made the mistake and blaming it on a guest is unacceptable

Lovely rooms. Excellent service. Nice little spa.

The best place ever. Great restaurant on main floor too. Good location

Perfectly located hotel, a 2 minute walk to Marble Arch Tube and 5 minutes from Hyde Park. Hotel is very modern, clean and has great staff. Note the rooms are quite small, but likely due to the building itself. Not a lot of space in the Atelier room, but enough for a couple of days. Would likely stay there again, due to location and if it’s right priced.

Unfortunately a lift was broken during our stay, but staff and amenities and location were all top notch.

Exceptionally welcoming staff - notably Sean, Maria, and Malachi - who helped make my early arrival after an overnight flight a delight.