소피텔 이스탄불 탁심 (Sofitel Istanbul Taksim)

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Best hotel to stay in Istanbul

Everywhere was clean.Staff were very courteous but need training to work less stressful. Breakfast room was almost everyday chaotic with no management for guests seating. Food and fruits were in abundance and floor managers were in panic attack modes. Hammam was clean and the masseuse was excellent. We will definitely use this location for our next stay in Istanbul.

The location was great and the room size was good. The staff who cleaned our room was fantastic, can’t recall his name it started with M. However the check in was not great. The lady charged my credit card 7000 TL without advising me as a deposit and now it will take up to 10’days for a refund. Unacceptable!! We went at the out door lounge to get a drink and eat something and upon asking for a menu, no one came to take our order while the staff member sat on the lounge next to us playing on his phone. Very poor service for Sofitel standards. Even the front door staff were average, not greeting customers and not making an effort to make you feel welcomed. Perhaps global management should re-train staff in customer service if you want to be a 5 start hotel. Besides that as a VIP Expedia member, I was not offered the free drink or an upgrade if there was one, not even advising me about the discount I get if dinning at the hotel.

A poor Sofitel experience, lack of staff at the reception, smelly corridors and rooms, the building is really getting old. The rooms are large and location is good.

Kaan in concierge is an asset to this hotel. He went out his way to help us source football tickets and arrange trips in Istanbul.

You are greeted with a warm welcome. The hotel is beautiful, clean and very conveniently located in Taksim Square. My only criticism is the breakfast could have had more choices but im a fussy eater! I think Sofitel is a good choice and will definitely stay here again.

House keeping and clean room staff was very kind and helpful.

Great location, staff very helpful. Hotel needs renovation, everything is old

Loved our room, facilities were great , location was very convenient for night life

Room was always nest and clean!