Matterhorn Inn - Wellness & Dining - at Zermatt Shuttle Station

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We were upgraded to the Porta Cervino hotel. The staff and service were excellent They went the extra mile to make guests welcome and comfortable. I have everything good to say about the staff service and the hotel amenities. From Thomas at the reception to the General Manager Yannic. Only wish they had air conditioning though it was cool at night do we opened the windows in the evening for a bit. Also, we visited during the peak of the heat wave in Europe. I would definitely stay again at Porta Cervino.

Helpful staff

We were upgraded to the sister hotel down the street, which was new and had a great parking garage. The beds were comfortable. Breakfast was great. My only issue, is these hotels were both on a main road. Not, overlooking a lake as portrayed. They were convienent to the train station to Zermatt. But, definitely more in a city than countryside. We also wished there were windows we could open. We had to keep our deck door open at night, which was a bummer because people kept smoking outside.

A little over priced for what you get as the bathroom is very small. No privacy on balcony and the bed is 2 single beds when I booked a double, which was disappointing as when you pay so much you hope for a proper double bed not 2 singles pushed together. I also asked them not to make our beds when I went to drop my laundry off and said to just drop off clean towels with clean laundry and they made our beds anyway which was not ideal as I had my belongings on the bed and asked them not to and I didn’t hang the “make my room” sign.. it made me upset to come back to my belongings being moved when I went through so much effort to avoid that. The laundry was so expensive as well and don’t think they listened to my instructions to wash on delicate. The sauna was the best part. Place looks better in photos. I don’t like how deceiving the photos are on every hotel that we book, the places never look as good as the photos.

The hotel was very cozy, quite and the surrounding was super picturesque and beautiful. The cleaning was very good. It's very much easily accessible to train station and grocery store. The staff is very cooperative. Overall superb experience.

Few images are not actual- no lare around here… hotel is great location, well maintained and very clean. Mountain viewon some sides othera are partially blocked, overall a good place to stay and enjoy

I got an upgrade to their 4 star resort Hotel Porta Cervino. It is brand new property and is really good. Great rooms with Balcony, coffee machine, accesible charging points.

Wonderful views from our balcony, very clean and comfortable, would recommend.

The hotel is clean and the rooms are specious. My room was extremely hot and you don’t have a way of changing the temperature of the heat since it’s set that way for the entire hotel. I was able to open a window which helped with that. I didn’t like that there’s a fee to park your car.

Rooms were very nice and had amazing views from the balconies. The on-site spa was even better than we anticipated.