호텔 노이토어 엑스프레스 (Hotel Neutor Express)

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Breakfast is very expensive so be warned

Room was like entering an oven. Everything was run down. Norhing look like the photos. Bathroom smelled like sewer, and this happened in both rooms We got. Front desk was no help whatsoever.

The property was well positioned in Salzburg and the sheets were clean. The breakfast was good but expensive. The room itself was horrible. The fan was broken, the mattress seemed extremely old, the carpet was the worst I’ve experienced in a hotel. It always stained badly. The room was tiny. The safes didn’t work. There were two both broken. The whole place needs a facelift and some rework. I understand that many places don’t have air conditioners but reliable fans to move the air really aren’t too much to ask.

Good location but very basic room in an older building. The lack of air conditioning or any way to effectively cool the room during a hot part of the summer made it uncomfortable to sleep

Hotel plus ou moins bien entretenu. J’y étais seule et pour une seule nuit, mais pas d’oreiller supplémentaire, la salle de bain n’était pas super propre, tapis au sol qui semblait dater de longtemps…pas d’air climatisé, donc j’ai été obligée de dormir les fenêtres ouvertes (une Fan était fournie par contre) et c’était très bruyant. Bref, okay pour une seule nuit, mais cher pour ce que ce fut.

STAY AWAY FROM THIS HOTEL. Is the worst hotel that I’ve ever stayed at- there’s nothing in a proper listing saying that they don’t have air-conditioning and it was nearly 90°. I woke up the first night in a hot sweat, I did not sleep well so also I did not enjoy the next day of my trip. I called hotels.com, and the property refused to refund me due to this bait and switch of the selling of the room. The hotel responded, saying, “ since we don't have air conditioning, it obviously cannot be malfunctioning. the new category of room has a terrace, which means even more flies could get in.” Are they kidding ? It’s my fault that I need to open the balcony door due to the heat- it’s my fault that you don’t have screens on your windows or doors? DO NOT BOOK HERE.

The room was not dirty but had questionable stains everywhere. It was sickeningly hot in the room. We were given 2 fans. Both were so full of dust that we turned them on pointing out the balcony at first to make sure we didn’t blow it into the room. One fan didn’t even work and the other provided little to no respite. We travelled with 2 small children and we were worried they would overheat overnight. Additionally, we had a room with a balcony. We thought we could just keep the door to the balcony open overnight to cool the room, but the balcony is shared with neighbouring rooms. There is a divider, but someone could easily access your doll if they wanted to. We are glad we only stayed there 2 nights and would never stay there again.

The main lobby smell pee. There’s no A/C in the unit only small business electric fan,and it’s not enough for 2 person. It’s too hot.

The hotel building I stayed in needs to be renovated

Room was good, bed comfortable.