Best Western Galleria Inn & Suites

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The Smell of the room still in my nose and I got a headache because of it the both room handwashing sink drain clogged as noon as when we got there so we can’t wash hands or wash our face the bed is very uncomfortable, I don’t suggest any one to stay there

Clogged sink and shower and they do not clean the room daily… It was not a comfortable stay but it was near to Galleria, no parking fee and people was nice.

Not the greatest. Upon arrival, our room did not have cups for the coffee maker nor cups in the bathroom. OK - oversight, no biggie. Good to have a refrigerator in the room, but it was very noisy, as was the air conditioning. Hall light made lots of noise too until another guest asked the staff to just take out the bulb. Breakfast was your regular crappy hotel fare, Glad I brought my own and we went out for breakfast a few days. Put out sign to have our room refreshed, and it was ignored. Next day they did it. Key stopped working and we had to go down to desk only to find that they had made mistake and thought we had checked out. Just too many glitches.

One complaint I didn’t like the way I had to get ice for my room in the Ziploc bag 😞

I had to change the room since the first they gave me had a terrible humidity odor. stayed 10 nights and they only cleaned the room once. I asked for them to clean the room 2 more times but they told me they would clean it every 4 days. They wrote down the cleaning lady should clean the room but she only changed the towels, never changed the sheets. What’s the purpose to stay in a hotel if you don’t get cleanliness and you have to do your bed daily? This is the 3rd time we stayed in this hotel and the last. I would definitely will not come back and if you read this review try to look for another hotel. For the price per night you pay it’s not worthy!! The quality is very poor. FIND ANOTHER HOTEL, THIS ONE’S TERRIBLE!

Thank you soooo much for being so patient and kind, while we stayed!

I was paying a little more so I thought it would be better. Full breakfast did have turkey sausage floating in water? and scrambled eggs. Carpet was coming up in my room and the shower handled was next to impossible to turn on and off. The air conditioner did work well. Just expected more because I was paying more. Disappointed.

he room I selected included a jacuzzi, but that is not the room I received upon check-in. When I spoke with the front desk, I was told that this was not the room they had on record from Hotels.com and that nothing could be done on their end. I was advised to contact Hotels.com directly. This was disappointing, as the room type was the main reason for my booking. I recommend confirming directly with the hotel before arrival to avoid this issue

Food was good. Clean, no frills.

Everything was great outside the breakfast potatoes