반 데어 발크 호텔 나사렛-겐트 (Van der Valk Hotel Nazareth - Gent)

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Great breakfast

Slow restaurant response. Hotel room outdated.

As usual the room was great, check in was disappointing. It was suggested that the payment was not settled, where I had already paid Hotels.com. Not sure who was to blame for that, van der Valk or Hotels.com

The room was given with fault in light and toilet at first and then I requested them to give another

Fine for an overnight stay next to the highway, but disappointing for a Van der Valk hotel. Some good points: easy location, ample free parking, and large rooms with balconies. However this hotel clearly isn’t run to the same high standards as others in the chain. The decor has bumps, scrapes and marks everywhere, and it’s not acceptable to let black mould grow in the shower.

Everything is fine, continue like that

Not comfortable bed and too noisy from motor way.

Room smelled very musty, this should be renovated.

Good

Disappointing stay. Dinner was average. Most staff were friendly apart from one member of staff who said his name was Mathias but that was a manager who was not even working that day which was the first lie and procedded to give another name. When asked to spilt the bill, he refused and said one table one billl. It was a business dinner. I habe travelled a lot for business and never had an issue to split a bill. Other members of staff were equally confused as to why he insisted on this method. Needless to say we will not meet for business at this hotel again. Renovations ongoing so lots of disruption. The only positive aapect is it is a dog friendly hotel and so nice to see so many dogs.