어드레스 두바이 몰 (Address Dubai Mall)

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I had a great stay and it all started w Kero the receptionist. Thank u

Location of the hotel is great, two minutes from Dubai mall. Room was amazing just like it was stated in the app. Amenities in the hotel is great, staff were very helpful. We'll definitely stay in the hotel again if I am back to Dubai again.

The hotel ambiance, cleanliness, facilities, and overall hospitality exceeded our expectations. Every detail was handled beautifully, making our stay comfortable, relaxing, and memorable.

During a time of unrest I felt that reception staff lacked empathy and were quite stoic. My room rate was frozen for the 4 day extention i needed but randomly my mini bar was emptied and I felt service was very basic- no turndown service etc. The normal room rate is quite high and though the room was large I personally had challenges. The safe was broken- they came to fix this after an hour, i got locked in the bathroom- the handle is tiny and latched into broken wood-thankfully there was a phone in the bathroom and I was able to call reception who sent someone to chisel it out, but overall the finish in the room was poor. Light switch panels were lopsided throughout and took time to master. I had club room access but again food choice was very limited and twice on two different occasions I notified waiting staff of flies all around the open salad but nothing seamed to be done. Its a lovely large hotel, lovely pool area and clean, I think I just happened to have a poor experience with the issues. Right on top of the mall is really convenient with lots of food options.

We had a wonderful stay here. It's a beautiful hotel, with breathtaking views, not to mention it's connected to the mall. All the staff were welcoming and very polite. We would definitely stay here again.

I stayed 5 days. It is my second time in the same hotel. The location is very good, so is the breakfast. Unfortunately the club lounge food is not up to the standarts. It is the same food everyday, over and over again, same spices, same taste. I suggest they try more plain food. And leave the options to the eaters. Staff members are very good. Especially Room Service Ranjit Club Lounge: Tahmina and Virginia Breakfas: Rodney, Hope, Emily … Check in: Mehmet, Alla and Mahmoud They are all excellent. I will definitely be back to the hotel. Rooms are very large.

The room was nice, but the club lounge is awful. I wouldn't recommend it at all

I would highly recommend this place to anyone who wants to have wonderful experiences in dubai. The staff are welcoming and super helpful at all times . everything is spotless and clean. So many options to choose from for breakfast and club access you have access to buffet for lunch/after noon tea and dinner. The view is something else out of movies specially if you got burj khalifa and fountain view. I would never bother looking around for hotel in dubai I go straight to here!!

Amazing hotel, great team on the ground

Excellent room Could not ask for better