더 웨스틴 미시간 애비뉴 시카고 (The Westin Michigan Avenue Chicago)

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Excellent location for tourists

Room was clean! The only compliant is that the bathroom door creaked very loud so it woke everyone at night when someone needed to use the bathroom. Staff was excellent I would recommend the Westin ❤️

It is well located an the north oart of the magnificent mile. Many restaurants, shops and things to do near by. The staff at the check in desk is some of the rudest and most condescending i have dealt with. (Specially a guy named Brandon. Dont know what he was doing there. No people skills whatsoever) Took 5 hours for a room to be ready. Did arrive earlier but still took over an hour after the set check in time, which basically killed my afternoon. Beds are extremely old, with sink holes in the middle, A/C badly positioned, hits your face on one of the beds directly everytime it turns on. Shower had leaks so pressure didnt work well. Toilet old and stained. In general ver bad experience, for the price better stay at another hotel in same area

No commnet

Very nice hotel. Perfect location. The staff were fantastic.

The staff and especially the house keeper were very helpful. The room was dated and there was a little mold on the ceiling corner near the AC enclosure.

X

Clean room, welcoming staff. Some issues with the elevators but other than that - perfect!

The staff was absolutely horrible. They were rude, unhelpful, and passive aggressive. If you are looking for a place to stay with a friendly environment, do not book this hotel. They were so incredibly disrespectful and unprofessional. Even if a simple question was asked, they would give us a dirty look and a bratty response. 0/10 staff. Horrible customer service.

It’s not right to tell your guest at 3pm in the afternoon that your Room is not ready yet ???? We had driven 8 hours that day and were very tired Just not Right