Hotel Pacific Manhattan Beach

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Good manners of their staff and a pleasant time

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Our first time staying here and it was very nice didn't expect it.. we'll definitely booking again with my family

Good service

Room was very sparse. There was only one chair for two people. Amenities were minimal. Towels were old and thin. Rooms were not cleaned during stay. However, the room was clean

Quite literally the worst hotel experience I have ever had. I accidentally booked an accessible room, and after seeing the condition of it, I genuinely felt compelled to advocate for accessibility rights because no one should be expected to stay in conditions like this, even for one night. The room didn’t resemble a normal hotel room at all. It looked like a collection of random leftover furniture thrown together, one desk, a single mismatched side table that looked like it came from Facebook Marketplace, and a sad, disheveled mini fridge sitting directly on the floor. The room itself was filthy. There were stains covering the ceiling and curtains, rust on nearly every metal surface, and an endless supply of dirty towels. The towels initially provided were a dingy gray color, and when we requested fresh ones, we received more towels covered in black marks and makeup stains. The toilet had visible urine stains on top of the lid, making it obvious the room had not been properly cleaned before our arrival. To make matters worse, the water smelled absolutely foul, like something had died in the pipes. The odor was so rotten and unpleasant that I was hesitant to use the sink or shower. I was honestly too afraid to even inspect the bed sheets. The customer service was just as disappointing as the room itself. The front desk employee showed little to no concern about the condition of the room and actually tried to reassure me by pointing out that “at least the bathroom is large.”

Rooms looks recently renovated, but missing some basic things like some hangers inside the bathroom AC makes lot of noise.

The room doesn’t have much besides the beds and beds tv. Staff weren’t attending at all. No one come clean our rooms after days of staying and when we called and asked for more shampoo and toilet paper. The staff told us that he will bring them over but they never arrived. Terrible service and communication. Go and stay here if you’re by yourself and is only there for beach activities. If you are with your family, you better off taking them somewhere else nicer.

Okay for a night or two for one person or a couple but definitely not a place for a family to spend a vacation. Comfortable bed and the room was spacious and did provide the basic toiletries, but needs upgrades. The glass doors on showers were dirty. Walls are thin and can hear outside and neighbors. Housekeeping needs improvement. I opted not to have my room cleaned but did ask the housekeeper for clean towels and she told me to go to front desk. I went to front desk who told me to go to housekeeping. The housekeeper then told me 10 minutes. I never got my clean towels. A small continental breakfast was offered which excited me, but was very disappointed. The room is not kept clean throughout the morning and not restocked, 3 of the 5 days they ran out of the prepackaged muffins. Cereal, half filled cups and bowls, spilled items everywhere and trash overflowing. The coffee was only lukewarm and although the juice machine shows two different choices, regardless of what you choice, you only get apple juice. Use of a single small microwave is offered in the hallway but not even on a table. The man at check in when we arrived was very pleasant, and all other employees always smiled and said hello. The parking was a plus and great location.

I have stayed here multiple times in the past and was shocked to see how much it has deteriorated this time around and the staff’s lack of quality customer service was evident. I stayed a week so there were a number of issues. The room was supplied with disgusting stained towels. The mattress was so horribly lousy that I kept waking up all night trying to be comfortable. In the morning I asked the front desk to please help by supplying additional pads to the matttess. I was told it’ll be done. When I returned after a long day to find out it never happened. I went back again in the morning next day with the same concerns only to be told they will take care of it. Guess what? Nothing was done. At all for the rest of my stay. One of these days, I got back to my room late at night to find zero towels in the room. Exhausted of repeated poor service, I had to go back to the front desk. The furnitures were really outdated, worn down. They really need to upgrade the furnitures and most definitely improve the mattress. Their low quality customer service is a big turn off. Such a disappointment. They really need to improve if they want to be a great place to stay. They started charging for parking in their garage which they did not do in the past so that’s a big letdown. There were a couple vehicles who were broken into right off the street right by the hotel. Manhattan Beach is a fantastic town so this is unfortunate.