파크 레인 뉴욕 (Park Lane New York)

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Ac didn’t work in my room. Didn’t get moved to a new room for 2 days. Was disappointed in the experience overall. Expensive room with no ac.

not a four star !!!!

Well the first day we were there one of our rooms was not ready. We checked in at 4. We were told we would be contacted when the room was ready. Around 9 o'clock we wanted to go unpack so we went back to the hotel. The 2nd room was ready but no one called to let us know. We got to our room and it was 75 degrees, no water in the rooms. We lowered the thermostat called the front desk, they sent up a maintenance guy who emptied the water line and said it would start cooling in 20 minutes. Wake up the next morning and still 75 degrees. We again went to a manager( who was new) and she said she would check into it. Got back that afternoon it was 76 degrees so they brought up 3 fans to help cool. The last 2 days it was 77 degrees in our rooms, With 3 fans in our rooms and no one did anything. Would not recommend this hotel.

From the Chen in to the time we left it was great experience. They gave us a free upgrade to the 45th floor with great views. Anyone was always friendly. We asked for a late check out at 3-330 and they were very accommodating. Will be definitely staying here again

This is an expensive hotel. Prime location on Central Park with easy access to 5th Ave and everywhere else. It has a charming lobby when not mobbed with guests and a whimsical design. The bathroom sink was awesome (green cream marble). Outdoor seating area was charming. But I was surprised at little things missing for a luxury hotel - bathrobes were rough and not worth wearing, shower near impossible to figure out, issues with a/c on arrival, repeatedly had to follow up with staff to make sure that a comped breakfast actually fell off the bill, no keurig in the room, slightly broken head board. Little things but still, for that price?

Breakfast on the rooftop was great. Rooms are big for NYC. Not the cleanest feeling room but perfectly fine. Great location and great view of the park.

The hotel is dated. The bathroom is super small. No in-room slippers, no shower caps, no shower gel. The elevators took forever to arrive. The front desk people are very helpful and approachable. I check in and found that there were no drinking cups. Asked 4 times before I got one. The service staff said they came but didn’t enter the room to leave the cup (I didn’t have do not disturb sign outside). I would not recommend this hotel. Plenty of choices elsewhere.

Great

They restaurants on the 46th floor overlooking C Park was fantastic. Wait staff there was amazing

Slow elevators