마로드 하코네 (Marroad Hakone)

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Breakfast and onsen is great!

Has a shuttle to and from Gora station.

Clean room, staff was excellent. View was beautiful

The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.

Clean and spatious

Happy hour bar is good . Absolutely need hotel shuttle to get to town station because the hills are steep.

Staff was amazing. Location was a hike and that’s on Expedia for not say free hotel transfer. Onsen was breath taking. Had dinner at the Gora brewery and it’s not brewery food. They collab with Nobu and it was great. Beer ehhhh! All in all-AMAZING!

We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.

Rooms were s!all but clean. Happy hour offered with free drinks.

Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.