콥톤 호텔 카메론 하이랜즈 (Copthorne Hotel Cameron Highlands)

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Yes

The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables.

Staff very helpful & polite

Comfortable with good rooms

The cups, bowls and plates in the apartment looked dusty. There was no hot water in 1 of the shared bathroom. The notice showed need to wait 30 minutes for hot water. It’s not sustainable if we keep the water running more than 30 minutes. The sliding glass door couldn’t be locked. The floor was dusty.

This hotel should re classified as a 2 star hotel. Breakfast was expensive and stale food serve. Cobwebs on windows. Rooms were not upto the mark. Windows not cleaned. Bathroom not clean too. Our toilet kept flooding too.

Poor service… check in time on 1500 but I only get my room at 1630… Surrounding was ok… walking distance to kea farm

Overall good experience. However the hotel authorities might think about providing any medical assistance in case of emergency at late night.

Good

The room is absolutely terrible, super dirty, i didnt even dare to take a shower. the bedsheets are stained, the bathroom is mouldy. And room is super dirty. Dont think it is even a 2 star hotel.