머큐어 상하이 훙차오 사우스 (Mercure Shanghai Hongqiao South)

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Should have been non-smoking, but next to my room occupants were smoking at 2.00 a.m. and talking a loud. Two things: lack of smoke detector, and wall between room no-sound proof.

No English speaking staff, The WiFi service is so bad doesn’t open anything only good for chatting on messengers.

Front desk people speaks loud at me to prove they are right. Almost yelled at me. It's incredible. You can see that the service is very poor. I booked this Mercure because the one at Jiuting is closed at that time. If you have the choice, book Mercure Jiuting instead. No bad surprise for sure there.

They charged 120RMB for breakfast everyday during my stay. The breakfast doesn not worth it for sure. Feel free to check the picture attached. They don't give a price discount or anything. Very bad service.

If you want to stress free trip, do not stay there.

Hotel location, condition and furniture was good. Staff didn’t speak English was a bit problem.

Excellent. Great stay. Will stay again. Thank you.

Services and staff at Mercure Shanghai Hongqiao South Hotel are the best that I have experienced. I cannot give them enough praises.

Hotel stay was gd but location not that fantastic.

I stayed there because of the (relative) proximity to Hongqiao train station. I arrived late. The front desk could not speak English. No options for a late dinner (room service or otherwise). The room has a smelly bathroom (mold), and while I had reserved a non-smoking room, the entire room reeked of cigarette smell. Pillows were bad, and the window looked directly into another room. There was a constant noise (central AC humming maybe?) that prevented a restful sleep. Walls are paper thin so you hear people talking in the adjacent room (and I am seriously deaf). I had to argue to have breakfast because I did not purchase a package (the host would literally deny me entry even though I offered to pay. They would not take Visa for payment (in a hotel!!) at breakfast, only cash. The breakfast was mediocre, with pastries at least 3 days old.