홀리데이 인 포르투 가이아, IHG 호텔 (Holiday Inn Porto Gaia by IHG)

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When we booked it said pool would be in use during our stay. But when we got there pool and spa under renovation.

They didn’t honor the price Expedia offered me. I made a reservation with a guaranteed rate, and Expedia confirmed that this was the amount I would be charged upon arrival. However, when I checked in, the hotel charged me the standard rate instead. I contacted Expedia, but they refused to take responsibility and told me I would have to resolve the issue directly with the hotel. I then spoke with the hotel, and they assured me they would refund the difference. It’s now been 11 business days, and I still haven’t received the refund.

I highly recommend this hotel. The rooms are huge with great amenities. Breakfast is plentiful and there is always enough food and room to sit. The staff at front desk are also very helpful

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I didn't use the pool or the gym, so I can't comment much on them. I did enter the gym and noticed lack of equipment. One guy was in there hogging up the one treadmill and bike. I think the hotel could use a refillable water station in the gym as well. Our room was very clean and the staff were hospitable. Everyone knew English well, at least to my knowledge. The hotel was located centrally to all the places we wanted to visit, so that was convenient. I wish I had a chance to visit the bar but I lacked enough time on my stay. However, I ate dinner at the restaurant in the lobby. The food was better than average and had to say decently priced as an American. Lastly, the best part of this hotel was the breakfast. If you can, add the breakfast into the price of your stay, its a well valued deal. The bread, pastries, and the freshly squeezed juices were exceptional. If you desire eggs and bacon/sausage, they had that too! I personally loved the gourmet coffee to help me wake up in the mornings.

Clean, upscale. Needs refrigerator in room.

Staff was very welcoming and helpful, the carpet of the rooms needs better cleaning. Breakfast was great with a variety of food.

Good stay

Good place

The Hotel was struggling with Aircon issues. Our room did not really cool despite the system roaring full blast all night. Not a great sleep. Also, not keen at all on the ‘vegetable’ toiletries! Parsley stem soap and Kale shampoo… who wants to smell like a cabbage?! Staff were as helpful as they could be within their limits. I did suggest during this heatwave, a welcome ‘jug of iced water’ on reception would be a nice welcome gesture on checking in.