베스트 웨스턴 오텔 상트르 랭스 (Best Western Hôtel Centre Reims)

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The stars of this hotel are definitely the staff members, including Florian who was constantly on the go trying to find ice at nearby restaurants, an iron for us and who also repaired our faulty safe. The painters working in the corridors were simply too loud which took away from the peaceful surroundings paying guests expect. It’s a great location, handy pretty much everything one could want. Merci encore au merveilleux personnel

Received note from hotel that due to a technical issue (not explained) that we had been booked in another hotel with comparable room. Arrived to a sparsely furnished room, only two towels for two people, towels were threadbare with hanging threads from the sides. There were two small paper cups for drinking by the bathroom sink. There was no coffee maker in the room. Air conditioning was inadequate. I was extremely disappointed. Felt as if this was a profit making venture by the Best Western Reims City Center, sell a room at a higher price and rebook guests into hotels of lesser quality and pocket the difference. If what we were accommodated in was a "comparable" room, then the Best Western Reims City Center is not worth the money we were charged. Would not recommend.

Very average hotel. A great location for exploring reims. However the hotel rooms and breakfast really let the hotel down. We stayed 3 nights and had no housekeeping or change of towels. The guy on reception was rude and unhelpful. The guy at breakfast spoke limited English and there was limited options especially for anyone with food intollerances such as myself. The air conditioning in the room was so loud and woke us up during the night. When it kicked in it sounded like a jumbo jet taking off. We had a room at the front of the hotel which was noisy. I wouldn't recommend staying here.

Average, no TV remote control, very very dated room decor

This hotel is dated but newly painted and maintained. It is a charming older French Hotel.

Location, location, location!! Great room, just been updated, and lovely staff!

The hotel is dated. The gentleman at the desk when we checked in was very nice and so helpful. The room was comfortable. The bed was good with nice bedding. The bathroom was adequate. The parking was very convenient. Great location.

This hotel was adequate. Best thing about it is the location. The room was tight to navigate (expected for Europe) but there were repairs going on (our room had an exposed electrical cord hanging from the ceiling, where it looked like a light fixture would go in the future). The breakfast area was small, so we opted to get breakfast at a cafe down the street. It's located on a darling street, great location, I just don't think I would choose to stay here again.

Great convenient location in Reims. We were able to drop off our luggage before check in. The room was clean and staff was very helpful. I would recommend this hotel.

Room is clean and basic and very affordable. The standout is the pricepoint at a brilliant location. Right in the middle of city, dog friendly and in front of an underground car park if you’re driving!