포모산 나루완 호텔 & 리조트 타이둥 (Naruwan Hotel & Resort Taitung)

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Their two bedroom suite only had one bathroom, it’s inconvenient for us

Excellent experience

This was a beautiful hotel, we were so surprised at how nice it was. The rooms were extremely comfortable, with plenty of room for us to have our own space. The hot springs and steam room were a very nice treat. The breakfast was delicious. I would definitely stay here again.

The hotel is great and relatively clean. But the hotel has shown its age after more than 25 years in operations. Breakfast is really good! There are more variety of foods than I can consume. The service is excellent!

Booked this hotel based on reviews. It was a terrible mistake. Arriving at the hotel, the parking garage was run-down, no attendants, had to walk through a maze to get to the elevator. Check-in was fine. The room was weird. Felt like a meeting room re-used as a bedroom. Weird dividing wall with curtains. Bathroom was dirty. Tub and shower was covered in mold. The included breakfast was not good. Nothing seem particularly fresh. The children playroom was old and the "Texas Bar" was a joke. All of this is forgivable, the one thing that is not, cockroaches. There were cockroaches in the room, bathroom, in the dining room at breakfast and tons of cockroaches in the front lobby.

I have Expedia Silver status; Naruwan is the only hotel didn’t recognise my sliver status. Also, from arrival, check in; check out to depart; there was no front door came to greet us or took our suitcase. If I compared my other 5* experience, it was the worst one. Yet, they gave me free upgraded when I expressed my concerns that my disable mother may struggle to have shower… (not until I asked)

The breakfast is very good.

Excellent service and quick response. Had serious water leakage in the bathroom close to midnight. After calling front desk, a staff came up and checked. He quickly resolved the problem by arranging another room for us within 15 minutes.

Too many people, not clean enough, too long wait for check in.

Very good!