켐핀스키 호텔 창사 (Changsha Shuntian Hotel)

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Staff is helpful and hotel is clean

Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips

Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.

Great place to stay. Will highly recommend.

Very happy with the front desk staff, they are very friendly and helpful

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.

Typical of the brand. Very high quality and reasonable price

The hotel was OK as a 5 star. But the location rid really inconvenient

i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.

Very comfortable. The hotel design are good and details are well taken care of.